Devoluciones

We want you to be satisfied with your purchase. If not, you have 30 calendar days from receipt of your order to request a return.

RETURN CONDITIONS

The item must be new, unused, with its original packaging and tags.Returns will not be accepted without a prior request.The customer assumes the cost of return shipping. Please note that shipping fees are non-refundable.

ITEMS NOT ELIGIBLE FOR RETURN

Personalized or custom-made products.Sale items or gift cards.If you have questions about a specific product, please write to us before making your return.Products must have been purchased online at directordeis.com and not from a third-party retailer.

EXCHANGES

To obtain a different item, we recommend making a new purchase after processing the return of the previous one.Important: We do not exchange cover models that are not currently in stock.

REFUNDS

Once your return has been received and inspected, we will inform you by email if it has been approved. If approved, your refund will automatically be issued to your original payment method within 10 business days. Please note that it may take a few additional days for banks to process your refund. If it's been more than 15 business days since we approved your return and you haven't received your refund, please contact us at: director.deis@gmail.com.

Shipping costs are non-refundable except in cases of defective products or order errors.